Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

You can find more information here.

How this Desk + TrueMail integration works

• 1. Add new record to a Desk account
• 2. Zapier sends the email to be verified with TrueMail
• 3. Zapier updates the existing Desk record with TrueMail result code in a custom field

Apps involved

• • Desk
• • TrueMail

Desk Triggers

• New Customer.

  Triggers when you add a new customer.

• New Case.

  Triggers when you add a new case.

• New Group.

  Triggers when you add a new group.

• New User.

  Triggers when you add a new user.

• Create Customer (Legacy).

  Create a new customer.

• Create Customer.

  Create a new customer.

• Create Case (Legacy).

  Create a new case. Inside Desk, it will be treated like an "Email Case".

• Create Case.

  Create a new case. Inside Desk, it will be treated like an "Email Case".