Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

You can find more information here.

How this Freshdesk + TrueMail integration works

• 1. Add new record to a Freshdesk account
• 2. Zapier sends the email to be verified with TrueMail
• 3. Zapier updates the existing Freshdesk record with TrueMail result code in a custom field

Apps involved

• • Freshdesk
• • TrueMail

Freshdesk Triggers

• Share Forums for Forum Category.

  Show forum list for a forum Category.

• New Customer.

  Triggers when a new customer is created.

• New Ticket - Poller.

  Initiates a Trigger when a new ticket is created. Poller based . Updates Every 15 mins.

• New Ticket Note.

  Triggers when a Note is added to a Ticket.

• New Ticket.

  Triggers when there is a new ticket is created in Freshdesk.

• Update Ticket.

  Triggers when a Ticket is updated.

• Update User.

  Triggers when a user is updated.

• Share Forum Categories.

  Get the List of Forum Categories for a Forum.

• Add Notes to a Ticket.

  Add Private or Public notes to a Freshdesk Support Ticket.

• Create Forum Topic.

  Create a new Forum Topic on Freshdesk Forums.

• Create Forum Category.

  Creates a Forum Category.

• Create Company.

  Allows you to create a Company entry in Freshdesk.

• Create Ticket.

  Create a ticket in Freshdesk for your domain.

• Create User.

  Allows you to create a User/Customer in Freshdesk for your support domain.

• Create Forum.

  Creates a Forum under a Category.