Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

You can find more information here.

How this Freshservice + TrueMail integration works

• 1. Add new record to a Freshservice account
• 2. Zapier sends the email to be verified with TrueMail
• 3. Zapier updates the existing Freshservice record with TrueMail result code in a custom field

Apps involved

• • Freshservice
• • TrueMail

Freshservice Triggers

• New User.

  Triggers when a new User is created.

• New Ticket.

  Triggers when there is a new ticket is created in Freshservice

• New Ticket Note.

  Triggers when a Note is added to a Ticket

• New Ticket - Poller.

  Initiates a Trigger when a new ticket is created. Poller based . Updates Every 15 mins.

• Update Ticket.

  Triggers when a Ticket is updated.

• Update User.

  Triggers when a user is updated.

• Create Requester.

  Allows you to create a Requester in Freshservice for your support domain

• Add Notes to a Ticket.

  Add Private or Public notes to a Freshservice Support Ticket

• Create Ticket.

  Create a ticket in Freshservice for your domain