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How this Groove + TrueMail integration works

• 1. Add new record to a Groove account
• 2. Zapier sends the email to be verified with TrueMail
• 3. Zapier updates the existing Groove record with TrueMail result code in a custom field

Apps involved

• • Groove
• • TrueMail

Groove Triggers

• Agent Replied.

  Triggers when an agent replies to a ticket.

• Ticket State Changed.

  Triggers when a ticket's state is changed.

• Ticket Closed.

  Triggers when a ticket is closed.

• Ticket Opened.

  Triggers when a ticket is opened.

• Ticket Moved.

  Triggers when a ticket is moved to a different mailbox.

• Customer Added.

  Triggers when a customer is created.

• Agent Archived.

  Triggers when an agent is archived.

• Ticket Deleted.

  Triggers when a ticket is deleted.

• Agent Invited.

  Triggers when an agent is created.

• Note Added.

  Triggers when a note is added to a ticket.

• Customer Replied.

  Triggers when a customer replies to a ticket.

• Ticket Started.

  Triggers when a new ticket is created.

• Ticket Tagged.

  Triggers when a ticket is tagged.

• Ticket Priority Changed.

  Triggers when a ticket's priority is changed.

• Test User Auth.

  Triggers when testing.

• Ticket Assigned.

  Triggers when a ticket is assigned.

• List Tickets.

  Listing all tickets on your account.

• Reopen Ticket.

  Changes the state of a ticket to "opened".

• Change Assigned Agent.

  Assigns an agent to a ticket.

• Close Ticket.

  Changes the state of a ticket to "closed".

• Add Note.

  Adds a private note to an existing ticket.

• Create New Ticket.

  Starts a new ticket for your customer.

• Change Ticket State.

  Changes the state of a ticket, e.g. from "opened" to "closed".