Kayako offers a multi-channel (email, social media, and live chat) customer support platform with customizable engagement workflows.

You can find more information here.

How this Kayako + TrueMail integration works

• 1. Add new record to a Kayako account
• 2. Zapier sends the email to be verified with TrueMail
• 3. Zapier updates the existing Kayako record with TrueMail result code in a custom field

Apps involved

• • Kayako
• • TrueMail

Kayako Triggers

• Tag Added to Organization.

  Triggers when a tag is added to an organization in Kayako.

• Tag Added to Conversation.

  Triggers when a tag is added to a conversation.

• Conversation Update.

  Triggers when an existing conversation is updated in Kayako.

• User Update.

  Triggers when an existing user is updated in Kayako.

• New User.

  Triggers when a new user account is created.

• New Organization.

  Triggers when a new organization is created.

• Fetch Conversation Priorities (Internal).

  This is used internally to fetch conversation priorities for any dropdown that requires it.

• Fetch Mailboxes (Internal).

  Used internally to power the case creation/replies form.

• New Conversation.

  Triggers whenever a new conversation is created.

• Fetch Locales (Internal).

  This is used internally to fetch Locales for any dropdown that requires a Locale Name -> Locale ID mapping.

• Test Trigger.

  Triggers when an account is being connected while setting up a Zap.

• Fetch Conversation Types (Internal).

  This is used internally to fetch conversation types for any dropdown that requires it.

• Tag Added to User.

  Triggers when a tag is added to a user.

• Fetch Team Members (Internal).

  Fetches members for a team, used internally. Note: This HAS to have assignee_team_id populated by another trigger!

• Fetch Roles (Internal).

  This is used internally to fetch Roles for any dropdown that requires a Role Name -> Role ID mapping.

• Organization Update.

  Triggers when the profile of an existing organization is updated, for example, when a custom organization field value is updated.

• Fetch Conversation Statuses (Internal).

  This is used internally to fetch conversation status for any dropdown that requires it.

• Fetch Conversation Forms (Internal).

  Fetches conversation forms for dynamic dropdowns, used internally..

• Fetch Teams (Internal).

  This is used internally to fetch Teams for any dropdown that requires a Team Name -> Team ID mapping.

• New Reply.

  Triggers whenever a reply is received on a conversation (also triggered on the first post).

• Update a User.

  Updates an existing user.

• Create Event.

  Creates a new event, which will show on the user's timeline.

• Create Organization.

  Creates a new organization.

• Update a Conversation.

  Updates an existing conversation.

• Update an Organization.

  Updates an existing organization.

• Add a Private Note to a Conversation.

  Adds a private note to an existing conversation.

• Add Tags to Conversation.

  Adds tags to an existing conversation.

• Create User.

  Creates a new user account and profile.

• Add Tags to Organization.

  Adds tags to an existing organization.

• Create Conversation via Email.

  Creates a conversation with the first post as a email.

• Create Conversation With a Private Note.

  Creates a new conversation with the first post as a private note.

• Add Tags to User.

  Adds tags to an existing user.