OneDesk combines helpdesk, product management, and project management software into one platform. OneDesk offers a web-app, mobile app, and website portal to connect your customers, employees, and partners.

You can find more information here.

How this OneDesk + TrueMail integration works

• 1. Add new record to a OneDesk account
• 2. Zapier sends the email to be verified with TrueMail
• 3. Zapier updates the existing OneDesk record with TrueMail result code in a custom field

Apps involved

• • OneDesk
• • TrueMail

OneDesk Triggers

• Get Custom Fields for Items.

  Trigger to populate drop-down for search work items.

• Get Container Types for Search Container Custom Fields.

  Trigger to populate the dynamically the dropdowns for container types.

• Get WorkItems Basic.

  Manually triggered for dynamic dropdowns.

• Item Updated.

  Triggers when an item is updated.

• Get Parent Containers.

  Used to populate parent container drop downs.

• Get SearchBy for Search Container.

  Used to dynamically populate the search_by field in the search container.

• Get Item Types.

  Manually triggered for dynamic drop-downs.

• Container Updated.

  Triggers when a container is updated.

• Get Containers.

  Used to populate the dynamic drop-downs with containers (spaces, NOT parent containers).

• New User/Customer.

  Triggers when a new user/customer is added.

• Get Teams.

  Manually triggered for dynamic drop-down population.

• New Comment.

  Triggers when there is a new comments on a item or on a container.

• Organization Basic Information.

  Get organization's basic information.

• New Container.

  Triggers when a new container is created.

• New Item.

  Triggers when new item is added.

• New Timesheet.

  Triggers when a new timesheet is created.

• Get Lifecycle Statuses.

  Used to populate drop-box for item lifecycle status.

• Get User Types.

  Manually triggered for dynamic drop-downs.

• Create Comment.

  Creates a new comment on an existing item.

• Create User/Customer.

  Creates a user or a customer.

• Create Container.

  Creates a container.

• Create Item.

  Creates an item.

• Update Item.

  Updates certain properties (title, description, priority, etc.) of an item.