Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.
You can find more information here.
Triggers on and waiting ticket assigned to you.
Triggers when a new ticket is added.
Triggers when a new post is added to the team wall.
Triggers when a new account is added.
Triggers on any new, unassigned tickets from a mailbox.
Triggers when a new mailbox is added.
Get information on a specific staff member.
Creates a note to the customer.
Creates a post on the team wall.
Creates a note as the customer.