Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

You can find more information here.

How this Zendesk + TrueMail integration works

• 1. Add new record to a Zendesk account
• 2. Zapier sends the email to be verified with TrueMail
• 3. Zapier updates the existing Zendesk record with TrueMail result code in a custom field

Apps involved

• • Zendesk
• • TrueMail

Zendesk Triggers

• New User.

  Triggers when a new user is created.

• New Group.

  Triggers when a new group is created.

• New Forum.

  Triggers when a new forum is added.

• New Admin.

  Does not sort properly now, mainly for prefill...

• New Brand.

  For prefill

• New Topic in Forum.

  Triggers when a new topic in a forum is added.

• New Agent.

  Does not sort properly now, mainly for prefill...

• New Action on Ticket.

  Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

• New Sharing Agreement.

  Just to power the prefill...

• New Ticket Form.

  Just to power the prefill...

• New User (Legacy).

  Triggers when a new user is created.

• New Agent/Admin.

  Because admins can be assigned too. Does not sort properly now, mainly for prefill...

• New Organization (legacy).

  Triggers when a new organization is added to Zendesk.

• Recent Ticket.

  Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

• New View.

  Triggers when a new view is created.

• New Ticket.

  Triggers when a new ticket is added to a view.

• New Organization.

  Triggers when a new organization is added to Zendesk.

• Update User.

  Update an existing user.

• Create Request.

  Create a new ticket under a already verified end-user's account.

• Create Topic.

  Create a new forum topic.

• Attach File to Ticket.

  Attach a file to an existing ticket.

• Update Ticket.

  Update an existing ticket status or add comments.

• Create User.

  Create a new user.

• Create Ticket.

  Create a new ticket.

• Add Tag(s) to Ticket.

  Add one or more tags to an existing ticket.

• Update Organization.

  Update an existing organization.

• Update Ticket (Legacy).

  Update an existing ticket status or add comments.

• Add Comment to Ticket.

  Add a comment to an existing ticket.

• Create Organization.

  Create a new organization.